Contact The Agency

UK Chemicals Helpline

A new Chemicals Helpline has been set up for GB businesses and stakeholders. The helpline will provide support with general enquiries relating to EU Exit and basic enquiries relating to  UK REACH. The helpline should be contacted if you have questions relating to, or encounter any problems with UK REACH-IT service, Comply with UK REACH.

You can contact the UK Chemicals Helpline on:
Telephone number 0330 159 1985
Opening hours 9am to 5pm Monday to Friday

HSE contacts

If you are already familiar with REACH processes due to previously having had responsibilities under EU REACH, or if your query is specialised or technical in nature, please contact our existing email-only helpdesk in the first instance. You should receive a reply to your query within 10 working days.

The  REACH Helpdesk can be contacted at: ukreach.clp@hse.gov.uk
If you need technical advice on other health and safety issues or if you want to report a concern about workplace health and safety conditions, please see the main contact page[34].

For specific matters relating to the enforcement of REACH, please contact our compliance team at CRDEnforcement@hse.gov.uk.

The Agency's postal address is:
The Agency
The Health and Safety Executive
1.1 Redgrave Court
Bootle
Merseyside
L20 7HS

Link URLs in this page

  1. UK REACHhttps://www.hse.gov.uk/reach/index.htm
  2. REACH Basicshttps://www.hse.gov.uk/reach/basics.htm
  3. UK REACH explainedhttps://www.hse.gov.uk/reach/about.htm
  4. Submit dossiershttps://www.hse.gov.uk/reach/using-comply-with-uk-reach.htm
  5. Roles and responsibilitieshttps://www.hse.gov.uk/reach/roles.htm
  6. Fees and chargeshttps://www.hse.gov.uk/reach/fees-and-charges-table.htm
  7. Reporting a concernhttps://www.hse.gov.uk/reach/enforcement.htm
  8. Authorisation overviewhttps://www.hse.gov.uk/reach/authorisation.htm
  9. Authorisation listhttps://www.hse.gov.uk/reach/authorisation-list.htm
  10. Applying for a UK REACH Authorisationhttps://www.hse.gov.uk/reach/new-authorisation.htm
  11. Grandfathering EU authorisationshttps://www.hse.gov.uk/reach/grandfathering-authorisation.htm
  12. Awaiting ECHA opinion on authorisationhttps://www.hse.gov.uk/reach/authorisation127ga.htm
  13. Awaiting EU application authorisationhttps://www.hse.gov.uk/reach/authorisation127g.htm
  14. SVHCshttps://www.hse.gov.uk/reach/svhc.htm
  15. EU REACH authorisations downstream usershttps://www.hse.gov.uk/reach/authorisation127h.htm
  16. Evaluationhttps://www.hse.gov.uk/reach/evaluation.htm
  17. Registration overviewhttps://www.hse.gov.uk/reach/reach-registration.htm
  18. New registrationhttps://www.hse.gov.uk/reach/new-registration.htm
  19. Grandfathering EU registrationshttps://www.hse.gov.uk/reach/grandfathering-registrations.htm
  20. Downstream user notificationhttps://www.hse.gov.uk/reach/duin.htm
  21. DUIN Templatehttps://www.hse.gov.uk/reach/duin-template.htm
  22. Lead registrants in UK REACHhttps://www.hse.gov.uk/reach/lead-registrant.htm
  23. Research and Development (PPORD) overviewhttps://www.hse.gov.uk/reach/ppord.htm
  24. Research and Development (PPORD) exemptionhttps://www.hse.gov.uk/reach/new-ppord.htm
  25. Northern Ireland Notification (NIP-NOTS)https://www.hse.gov.uk/reach/northern-ireland.htm
  26. Restrictionshttps://www.hse.gov.uk/reach/restrictions.htm
  27. Reports and planshttps://www.hse.gov.uk/reach/reports-plans.htm
  28. Resources overviewhttps://www.hse.gov.uk/reach/resources.htm
  29. UK chemicals helplinehttps://www.hse.gov.uk/reach/contact.htm
  30. Get involved in UK REACHhttps://www.hse.gov.uk/reach/get-involved.htm
  31. Glossaryhttps://www.hse.gov.uk/reach/definitions.htm
  32. EU REACH linkshttps://www.hse.gov.uk/reach/eu-reach-links.htm
  33. Independent scientific advicehttps://www.hse.gov.uk/reach/reach-independent-scientific-expert-pool.htm
  34. contact pagehttps://www.hse.gov.uk/contact/index.htm

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Updated 2022-03-30