Preventing violence to retail staff

Guidance that addresses an increasing problem and its causes. Intended for all sector employees but primarily senior managers, shop owners, on-site managers and public-facing employees. Provides an approach for adoption as everyday practice in most situations, with emphasis on actions that need not be expensive or complicated (eg simple changes to working patterns).

Explores the key issues behind the implementation of an effective policy, such as development of a policy statement, staff consultation and reporting procedures. Also covers prevention matters, training needs, benefits of networking, post-incident and victim support, police liaison and court procedures.