Flow charts
- Stage 1: Receive a concern (PDF) [30]
- Stage 2: Assess complaint (FOD only) (PDF) [31]
- Stage 3: Follow up complaint (FOD only) (PDF) [32]
- Stage 4: The appeals process (FOD only) (PDF) [33]
- Stage 5: Decide whether to investigate (HID & ND only) (PDF) [34]
- Stage 6: Follow up Complaint (REACH Only) (PDF) [35]