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Inspection
Investigation
Complaints
Overview
- Complaints
1. Receive concern
2. Risk filter (FOD)
3. Follow up (FOD)
4. Appeals (FOD)
5. Decide to investigate (HID/ND)
6. Follow up (REACH)
Additional guidance
Enforcement decision
Overview
- Enforcement decision
1. Make decision
Additional guidance
Notice
Overview
- Notice
1. Consider
2. Discuss
3. Prepare
4. Serve
5. Follow up
6. Appeal
Additional guidance
Prosecution
Overview
- Prosecution
1. Consider
2. Prepare report
3. Approve
4. Prepare for court
5. Appear in court
6. Close process
Flow charts
Stage 1: Receive a concern
Stage 2: Assess complaint (FOD only)
Stage 3: Follow up complaint (FOD only)
Stage 4: The appeals process (FOD only)
Stage 5: Decide whether to investigate (HID & ND only)
Stage 6: Follow up Complaint (REACH Only)
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Updated 2009-08-27