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Complaints - Stage 3: Follow up complaint - Additional guidance

"Serious" gas complaints

A gas complaint is serious, if

  • it alleges fatal or major injury caused through exposure to carbon monoxide or unburnt gas, or a fire or explosion resulting from an escape of gas
  • it alleges current ill-health, eg tiredness or dizziness, caused by exposure to carbon monoxide
  • it relates to work that has left an appliance in a condition that if it is operated, or left connected to a gas supply, is an immediate danger to life and/or property, eg an appliance with serious flueing or ventilation or combustion defects when measured against the manufacturer's instructions and/or BS 5440 Parts 1 & 2
  • it relates to a dangerous gas fitting that, following inquiries with the notifier, cannot be confirmed as being made safe

Link URLs in this page

  1. Operational procedures homehttps://www.hse.gov.uk/foi/internalops/og/ogprocedures/index.htm
  2. Inspectionhttps://www.hse.gov.uk/foi/internalops/og/ogprocedures/inspection/index.htm
  3. Investigationhttps://www.hse.gov.uk/foi/internalops/og/ogprocedures/investigation/index.htm
  4. Overview - Complaintshttps://www.hse.gov.uk/foi/internalops/og/ogprocedures/complaints/index.htm
  5. 1. Receive concernhttps://www.hse.gov.uk/foi/internalops/og/ogprocedures/complaints/receive.htm
  6. 2. Risk filter (FOD)https://www.hse.gov.uk/foi/internalops/og/ogprocedures/complaints/assess.htm
  7. 3. Follow up (FOD)https://www.hse.gov.uk/foi/internalops/og/ogprocedures/complaints/followup.htm
  8. 4. Appeals (FOD)https://www.hse.gov.uk/foi/internalops/og/ogprocedures/complaints/appeals.htm
  9. 5. Decide to investigate (HID/ND)https://www.hse.gov.uk/foi/internalops/og/ogprocedures/complaints/decide.htm
  10. 6. Follow up (REACH)https://www.hse.gov.uk/foi/internalops/og/ogprocedures/complaints/reach.htm
  11. Additional guidancehttps://www.hse.gov.uk/foi/internalops/og/ogprocedures/complaints/compguidance.htm
  12. Overview - Enforcement decisionhttps://www.hse.gov.uk/foi/internalops/og/ogprocedures/enforcement/index.htm
  13. 1. Make decisionhttps://www.hse.gov.uk/foi/internalops/og/ogprocedures/enforcement/decision.htm
  14. Additional guidancehttps://www.hse.gov.uk/foi/internalops/og/ogprocedures/enforcement/enfguidance.htm
  15. Overview - Noticehttps://www.hse.gov.uk/foi/internalops/og/ogprocedures/notices/index.htm
  16. 1. Considerhttps://www.hse.gov.uk/foi/internalops/og/ogprocedures/notices/consider.htm
  17. 2. Discusshttps://www.hse.gov.uk/foi/internalops/og/ogprocedures/notices/discuss.htm
  18. 3. Preparehttps://www.hse.gov.uk/foi/internalops/og/ogprocedures/notices/prepare.htm
  19. 4. Servehttps://www.hse.gov.uk/foi/internalops/og/ogprocedures/notices/serve.htm
  20. 5. Follow up https://www.hse.gov.uk/foi/internalops/og/ogprocedures/notices/followup.htm
  21. 6. Appealhttps://www.hse.gov.uk/foi/internalops/og/ogprocedures/notices/appeal.htm
  22. Additional guidance https://www.hse.gov.uk/foi/internalops/og/ogprocedures/notices/noticeguidance.htm
  23. Overview - Prosecutionhttps://www.hse.gov.uk/foi/internalops/og/ogprocedures/prosecutions/index.htm
  24. 1. Consider https://www.hse.gov.uk/foi/internalops/og/ogprocedures/prosecutions/consider.htm
  25. 2. Prepare reporthttps://www.hse.gov.uk/foi/internalops/og/ogprocedures/prosecutions/prepreport.htm
  26. 3. Approvehttps://www.hse.gov.uk/foi/internalops/og/ogprocedures/prosecutions/approve.htm
  27. 4. Prepare for court https://www.hse.gov.uk/foi/internalops/og/ogprocedures/prosecutions/prepcourt.htm
  28. 5. Appear in courthttps://www.hse.gov.uk/foi/internalops/og/ogprocedures/prosecutions/appear.htm
  29. 6. Close processhttps://www.hse.gov.uk/foi/internalops/og/ogprocedures/prosecutions/close.htm
  30. back to Introduction : Policy https://www.hse.gov.uk/foi/internalops/og/ogprocedures/complaints/index.htm#policy
  31. back to step 2.3https://www.hse.gov.uk/foi/internalops/og/ogprocedures/complaints/assess.htm#step23
  32. Information Commissioner's Officehttps://ico.org.uk/
  33. Freedom of Information Act 2000: Advice for Organisationshttps://ico.org.uk/for-organisations/guide-to-freedom-of-information/
  34. HSE statisticshttps://www.hse.gov.uk/statistics/index.htm
  35. Enforcement databasehttps://resources.hse.gov.uk/notices/
  36. RIDDOR statisticshttps://www.hse.gov.uk/statistics/tables/index.htm#riddor
  37. H&S Guidancehttps://www.hse.gov.uk/guidance/index.htm
  38. Press Releasehttps://www.hse.gov.uk/press/index.htm
  39. HSE Bookshttps://books.hse.gov.uk/

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Updated 2020-12-14