Management Standards - Support

This includes the encouragement, sponsorship and resources provided by the organisation, line management and colleagues.

The standard is that:

• employees indicate that they receive adequate information and support from their colleagues and superiors; and
• systems are in place locally to respond to any individual concerns.

What should be happening/States to be achieved:

• The organisation has policies and procedures to adequately support employees
• Systems are in place to enable and encourage managers to support their staff
• Systems are in place to enable and encourage employees to support their colleagues
• Employees know what support is available and how and when to access it
• Employees know how to access the required resources to do their job
• Employees receive regular and constructive feedback