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F10 online formFAQs

Service interuption

The F10 - Notification of Construction project online form is currently unavailable due to essential maintenance.  You may continue to submit paper-based F10s to HSE during this time.  This will be completed by Friday 15th November.  Please note that once the update has been completed the new system will only allow online F10s to be submitted to HSE once all the details for the Client, the Principal Designer and Principal Contractor have been entered on the form. Additionally the new system will not automatically email the F10 notification summary as a PDF to the person submitting the form. It will be necessary to download the PDF following submission of the form.  It will also be possible to retrieve an F10 notification summary at a later date using the unique serial number that will be generated during the notification process. This serial number will be emailed to those who have successfully submitted the form. It is recommended to make a note of the number to allow the details to be retrieved should it be necessary to make any changes etc.

Why have I not received an email acknowledgement after submitting my notification?

There are two main reasons why you may not have received your email acknowledgement:

  • There may be stringent rules that your IT department has set, that quarantine this type of email as a SPAM message. You will need to ask them to release the message and to allow them to be passed through in future.
  • You may have made a typing error when you entered the email address for the notification to send to on the final page of the form (usually the client email). This will have the effect that when the email acknowledgement is triggered, the email will not go to the email address because it does not exist in the form it was typed.

If you provide details of the notification, we can help you retrieve the details of the notification.

How do I print the printable version of the online form?

On the Confirmation screen click the button labelled “PDF” this will download a copy of the F10 PDF to your computer, the file will then give you the option to either Save or Open. Open the PDF and in the top right-hand corner there will be a printer icon that you can click that will display the printing options available to you.

Alternatively, you can return to the HSE website at a later date to retrieve and print your F10 notification summary. To do this navigate to the F10 form homepage and click on the button Resend F10 PDF, you will then be asked to enter your serial number and the email address of either the Client or Submitter of the F10. Enter these details and the PDF will be retrieved and will download to your computer. When you open the PDF click on the printer icon in the top right-hand corner to view the printing options available to you.

If you have any difficulty opening or saving the PDF please visit the Adobe site for troubleshooting tips specific to your browser.

How do I save my form details?

An F10 form can only be saved once all of the required fields have been completed and a declaration has been made either by, or on behalf of the Client.

Once the declaration has been submitted you will be taken to a Confirmation page. This page will display your F10 serial number, please write this down for your records; you will also be able to download the PDF of your F10 by clicking the PDF button on this page and then selecting the Download button from the top right-hand side of the screen.

Alternatively, you can return to the HSE website at a later date to retrieve and print your F10 notification summary. To do this navigate to the F10 form homepage and click on the button Resend F10 PDF, you will then be asked to enter your serial number and the email address of either the Client or Submitter of the F10. Enter these details and the PDF will be retrieved and will download to your computer, here you will have the opportunity to save your F10 notification summary to a file of your choice on your computer.

If you have any difficulty opening or saving the PDF please visit the Adobe site for troubleshooting tips specific to your browser.

How do I use the new F10 online form to submit updated information when I previously submitted my initial notification using the old form version or the scan version of the form?

You can access the new F10 system using the same Serial Number and Email Address that you would have used to access the old F10 system. Once the system has found your F10 data there are no additional actions for you to take, just navigate to the page you want to update, enter the new details and click “Save and Finish".

My browser settings are not enabled to allow me to print my printable page.

HSE uses the standard Internet Explorer browser with the IE Menu bar enabled. If you use a different browser you will need to refer to the guidance for your browser to enable the Menu bar for printing etc. and / or contact your IT support department for assistance.

I want to print to pdf but do not have the option.

Check that you have Adobe PDF and if not you can download a free version from the Adobe web site www.adobe.co.uk.You may also need to check your printer options to ensure the option for printing to Adobe PDF is available and / or contact your IT support department for assistance.

Updated 11.11.19