Frequently asked questions (FAQs)

Alternating current (AC) and direct current (DC) have slightly different effects on the human body, but both are dangerous above a certain voltage. The risk of injury changes according to the frequency of the AC, and it is common for DC to have an AC component (called ripple). Someone with special equipment can measure this, but the effect on a particular person is very difficult to predict as it depends upon a large number of factors. As a consequence you should always avoid contact with high-voltage electrical conductors, regardless of the type of electrical current they are carrying.

More detailed technical information on electrical injury is given in the standard BS PD 6519 'Guide to the effects of current on human beings and livestock - Part 1: General aspects'.

No, not if they are careful and follow the simple rules to securely isolate electrical equipment, and check it is dead before they start work. If you received an electric shock but were not injured then you were lucky. Next time a slight change in events may lead to a very different result. No-one is immune to injury from electricity.

For more information, see:

• Electrical injuries^[1]
• Electrical safety and you ^[2]
• Electrical safety and you (Welsh version^[3])
• Electricity at work: Safe working practices^[4]

You can find out if your electrical equipment is safe by carrying out suitable checks, such as inspection and / or testing. The level of inspection and / or testing should depend upon the risks. A simple visual inspection^[5] is likely to be sufficient for equipment used in a clean, dry environment. In addition, equipment that is more likely to become damaged, or is operated in a harsh environment, is likely to require more demanding electrical tests. For further information, see: Maintaining portable and transportable electrical equipment.^[6]

Checks should be carried out often enough to ensure there is little chance the equipment will become unsafe between checks. It is good practice to make a decision on how often each piece of equipment should be checked, write this down, make sure checks are carried out accordingly and write down the results. You should change how often you carry out checks, according to the number and severity of faults found.

The best way to find out if specialised equipment is safe is to have it inspected and tested by a person with specific competence on that type of equipment. This may be the original manufacturer or their authorised service and repair agent. A reputable servicing company that deals with that type of equipment should also be competent to check its safety.

For more information, see: Electrical safety and you,^[7] or the detailed guidance in: Resources^[8].

The best way to find out if your electrical installation is safe is to have it inspected and tested by a person who has the competence to do so. Electrical Safety First^[9] provide advice on selecting an electrician.

It is possible to do simple checks on your installation, using an electrical socket tester. This is a device that can be plugged into a socket outlet to identify if there is a wiring fault. However, be aware that many types of socket tester can't detect certain types of fault, and could indicate the socket is safe when it actually isn't. For further information on socket testers, see the Electrical Safety First's Best Practice Guide^[10].

In the first instance, a competent electrical contractor should be able to give advice on electrical safety and should also be able to direct you to a suitable electrical engineer for advice about specialist areas. If you can't get satisfactory answers, contact HSE^[11].

A wide range of voltages can be dangerous for different reasons. A very low voltage (such as that produced by a single torch battery) can produce a spark powerful enough to ignite an explosive atmosphere. Batteries (such as those in motor vehicles) can also overheat or explode if they are shorted.

If a person comes into contact with a voltage above about 50 volts AC, they can receive a range of injuries, including those directly resulting from electrical shock (problems with breathing, heart function etc); and indirect effects resulting from loss of control (such as falling from height or coming into contact with moving machinery). The chance of being injured by an electric shock increases where it is damp or where there is a lot of metalwork.

Electrical or thermal burns can also occur from the flow of electrical current or hot surfaces, see: Electrical injuries^[12].

If you think you have an unsafe electrical installation you should first warn everyone to stay away from it and - if safe to do so - switch it off. You should then contact a competent person, such as an approved contractor from:

• Electrical Contractors' Association (ECA) ^[13]
• National Association for Professional Inspectors and Testers (NAPIT) ^[14]
• National Inspection Council for Electrical Installation Contracting (NICEIC) ^[15]
• The Electrical Contractors' Association of Scotland (SELECT) ^[16]

If the installation you think is unsafe is not owned by you or under your control, you should try to find out who owns it and then contact them. Electrical distribution poles, pylons and equipment should have a contact telephone number attached to them.

If you can't find out who owns or controls an electrical installation that you think is unsafe, you should contact your local authority or HSE^[17].

A person can demonstrate competence to perform electrical work if they have successfully completed an assessed training course, run by an accredited training organisation, that included the type of work being considered. As part of that course, this person should have demonstrated an ability to understand electrical theory and put this into practice.

A successfully completed electrical apprenticeship, with some post-apprenticeship experience, is a good way of demonstrating competence for general electrical work. More specialised work, such as maintenance of high-voltage switchgear or control system modification, is almost certainly likely to require additional training and experience.

Issues of competence are covered in:

• Memorandum of guidance on the Electricity at Work Regulations 1989. Guidance on Regulations^[18]
• Electricity at work: Safe working practices^[19]
• Electrical safety at work: Resources^[20]

You can do your own electrical work if you are competent to do so. Simple tasks such as wiring a plug are within the grasp of many people but more complex tasks, such as modifying an electrical installation, may not be.

It is particularly important that anyone who undertakes electrical work is able to satisfy the requirements of the Health and Safety at Work etc Act 1974 and the Electricity at Work Regulations 1989.

For work on electrical installations below 1000 volts AC, you should be able to work within the guidelines set out in BS7671 'Requirements for electrical installations. IET Wiring Regulations. Seventeenth edition'. For details, see: British Standards Institution^[21]. Other work should be carried out according to the guidelines set out in the relevant industry standard.

Those who wish to undertake electrical testing work would normally be expected to have more knowledge and be able to demonstrate competence through the successful completion of a suitable training course.

More complex electrical tasks, such as motor repair or maintenance of radio frequency heating equipment, should only be carried out by someone who has been trained to do them.

issues of competence are covered in:

• Memorandum of guidance on the Electricity at Work Regulations 1989. Guidance on Regulations^[22]
• Electricity at work: Safe working practices^[23]
• Electrical safety at work: Resources^[24]

It is advisable to use a residual current device (RCD) whenever possible but particularly in wet or damp locations, such as outdoors. An RCD rated at no more than 30 mA limits the energy in a particular type of electric shock and can save your life. However, an RCD cannot protect you from every type of electric shock, so you should still make sure that circuits are securely isolated before you work on them.

It is best to use an RCD that is incorporated into the switchboard of your installation. This means that all circuits fed from that RCD are protected by it. An RCD that is incorporated into an ordinary mains socket, or plugged into it, will protect anything attached to that socket, but it is possible that equipment may be plugged into another, unprotected socket.

RCDs should be regularly tested by pressing the 'test' button and making sure the RCD trips. Faulty or inoperative RCDs should be removed from use.

RCDs rated above 30 mA provide very limited protection against harm from an electric shock. For further guidance, see: information on RCDs^[25].

If you use electrical equipment in particularly harsh conditions, it is worth selecting lower voltage equipment powered by a transformer with an output centre tapped to earth, or powered by a battery. Additional precautions may also be required, depending on the specific location. See Section 7 of BS7671 'Requirements for Electrical Installations, IET Wiring Regulations. Seventeenth edition' for guidance on this. For details, see: British Standards Institution^[26].

You should report any work-related accident that comes under the requirements of the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) 2013.

In general, an electrical accident is reportable in any of the following circumstances:

• the person dies as a result of their injuries
• the person suffers a specified injury
• as a result of their injury, the person is away from work for more than seven days, or can't undertake their full range of normal duties for more than seven days
• plant or equipment comes into contact with, or close proximity to overhead power lines
• there is an electrical incident causing explosion or fire

For more information on when you should report an accident or dangerous occurrence, see: RIDDOR: Who must report an incident?^[27]

If you think someone is working unsafely, you should ask them to stop immediately and tell a manager. If you are still believe they are working unsafely, you should notify HSE^[28].

Further information on underground cables is available on the underground cables^[29] page.

It can be difficult to identify the voltage of overhead lines^[30] so you should always assume overhead lines are dangerous when planning work near them. For more information, see: Avoiding danger from overhead power lines^[31] or Safe working near overhead power lines in agriculture. ^[32]

Guidance on what you should do if yourself or another person touches an overhead power line is available in: Safe working near overhead power lines in agriculture.^[33] Your local electricity distribution company can generally supply stickers which detail emergency procedures and contact numbers. These can be stuck in the cabs of vehicles likely to be used near overhead power lines.

It is never absolutely safe to work on live electrical equipment. There are few circumstances where it is necessary to work live, and this must only be done after it has been determined that it is unreasonable for the work to be done dead. Even if working live can be justified, many precautions are needed to make sure that the risk is reduced 'so far as is reasonably practicable'. See: Electricity at work: Safe working practices^[34] for more details.

The Electrical Safety Council has also produced a Best Practice Guide^[35] on safe isolation procedures

You can be reasonably sure that your electrical equipment is safe to work on if all sources of energy (electrical, mechanical, gas, pneumatic, hydraulic, pressure etc) have been securely isolated and any stored energy has been released from the equipment. You should always follow the procedure, as set down in the instructions provided by the equipment manufacturer, and any local safety rules. If you can't find the instructions, contact the manufacturer and get them to send you instructions before you start work.

Equipment containing dangerous chemicals or other substances may have to be decontaminated before it is safe to work on. You should ask a competent person what to do in these instances. Further information on chemicals and substances is available in HSE's COSHH pages^[36].

It is important to ensure that there is no chance a source of energy can be deliberately or inadvertently reconnected to the equipment while being worked on. This can be achieved by applying a lock to each isolation device. The person doing the maintenance should have all the keys to these locks in their possession. Warning notices should be posted at the points of isolation.

If work is to be carried out on or near exposed conductors, the conductors should be proven dead, using appropriate test equipment, before work commences.

The Electrical Safety Council has produced a Best Practice Guide^[37] on safe isolation procedures, or see also: secure isolations.^[38]

It is the responsibility of everyone to make sure that work is safely undertaken. Managers have a responsibility to provide the resources, instruction and training necessary to enable their workers to work safely and in a manner that does not endanger others. Workers have a responsibility to make sure they keep themselves and others safe.

HSE has published guidance on this issue, see: Colour vision examination: A guide for employers^[39].

Detailed guidance is available in HSE's Asbestos^[40] microsite.

Electrical equipment should be visually checked^[41] to spot early signs of damage or deterioration. Equipment should be more thoroughly tested by a competent person often enough that there is little chance the equipment will become dangerous between tests. Equipment used in a harsh environment should be tested more frequently than equipment that is less likely to become damaged or unsafe.

It is good practice to make a decision on how often each piece of equipment should be checked, write this down, make sure checks are carried out accordingly and write down the results. You should change how often you carry out checks, according to the number and severity of faults found.

For more information, see: Electrical safety and you: A brief guide,^[42] or the detailed guidance in: Resources^[43]. See also: FAQs on portable appliance testing^[44].

Electrical installations should be tested often enough that there is little chance of deterioration leading to danger. Any part of an installation that has become obviously defective between tests should be de-energised until the fault can be fixed.

You should have your electrical installation inspected and tested by a person who has the competence to do so, Electrical Safety First^[45] provide advice on selecting an electrician.

It is possible to do simple checks on your installation using an electrical socket tester. This is a device that can be plugged into a socket outlet to identify if there is a wiring fault. However, please be aware that many types of socket tester cannot detect certain types of fault, and could indicate the socket is safe when it actually isn't. For further information on socket testers, see the Electrical Safety First's Best Practice Guide^[46].

Extensive guidance on who should report^[47], what to report^[48], when to report^[49] and how to report^[50] an ESQCR incident is given in the ESQCR incidents website^[51].

See: Electricity Safety, Quality and Continuity Regulations^[52] for a copy of the 2002 Regulations, including the 2006 and 2009 amendments.

The industry has certain design guidance to ensure the law is complied with and that overhead lines are positioned away from danger. You should contact the local electricity company to discuss the application of the guidance at any particular site.

The minimum height varies, depending on the voltage carried by the line. Schedule 2 of The Electricity Safety, Quality and Continuity Regulations 2002^[53] gives the ground clearances for different types of line. However, you should discuss the application of this information in respect of any use of the land with the local electricity company.

You should firstly discuss your concerns with the company. If you are not satisfied with their response, then raise a formal complaint^[54] with HSE. Do not arrange to carry out any tree cutting yourself where trees come near or into contact with overhead lines.

You should firstly discuss your concerns with the electricity company. If you are not satisfied with their response, then raise a formal complaint^[55] with HSE.

For HSE guidance, see: Overhead power lines^[56]. See also the Public safety: Overhead power lines^[57] information, provided by the Energy Networks Association.

The National Grid^[58] provides information on how you can find the electricity operator for your area.

There are no statutory depths for underground cables, as ground levels may have changed since the original installation and without the knowledge of the cable owner. However, there is guidance available from HSE (see: Excavation and underground services^[59]). Guidance is also available from the street works industry's representative body (NJUG)^[60] and the Energy Networks Association (ENA)^[61]. The ENA also provide contact information for anyone planning excavation work, see: Dial before you dig^[62].

No, they are only a guide. The position of the cables should be confirmed by proper use of location equipment and the application of safe digging techniques. More information about safe digging techniques is available in HSE's Avoiding danger from underground services^[63].

The plans are only a guide. The position of the cables should be confirmed by proper use of location equipment and the application of safe digging techniques. More information about underground cables and electrical safety is available in HSE's Avoiding danger from underground services^[64].

Raise the matter with the local electricity network operator^[65]. If you think they have not responded adequately, you should raise a complaint^[66] with HSE.

Regulation 11 of the Electricity Safety, Quality and Continuity Regulations 2002^[67] provides the minimum legal requirements. If you have particular concerns, then you should contact the local electricity network operator^[68]. If you believe they haven't responded adequately, then raise a complaint^[69] with HSE.

You should contact the local electricity network operator^[70]. If you believe they haven't responded adequately, then raise a complaint^[71] with HSE.

The industry has certain design guidance to ensure both compliance with the law and that overhead lines are positioned away from danger. You should contact the local electricity company^[72] to discuss the application of the guidance at any particular site.

You can complain to the owner of the pylon, which will either be your local electricity network operator^[73] or National Grid.

The owner of the pylon, which will be either your local electricity network operator^[74] or National Grid, should:

• ensure others are not able to interfere with their assets
• carry out regular inspections to ensure the adequacy of their equipment and protective measures

If you have concerns this is not happening, then raise a complaint^[75] with HSE.

This would incur considerable expense and should be first discussed with the line owner^[76], as this is a matter between you and them. HSE cannot adjudicate on costs.

This is a matter for the landlord. Meter inspectors should also report any dangerous issues they find.

You should take this matter up with your supplier (ie the company you pay your bills to).

This is not a matter for HSE, you should discuss this with your local electricity company^[77]. However, you must not interfere with the electricity company's equipment.

Meter cabinets (manufactured to a suitable industry standard) are deemed part of the fabric of the building. They are therefore owned and maintained by the customer (ie the building owner). Where damage to the meter box or meter box door puts the network equipment at risk or the public at danger, the damage may be repaired by the network operator. The network operator may be able to provide steel vandal-resistant replacement covers / doors, where required, but may make a charge for repairs or replacements.

This is a matter best addressed by the Department of Health^[78] and / or the Health Protection Agency^[79].